Process Corner
Update From the SMCC
Happy graduation, process people!
Congratulations to the participants from School of Medicine, School of Law, Goizueta Business School, Research Administration, Campus Services, University Libraries, Office of the Vice President for Finance, Emory College and University Technology Services who recently completed their ITIL® Foundation Certification.
ITIL is leveraged by Emory University and organizations worldwide to improve the quality and relevance of IT services to its customers. The ITIL Foundation course equips learners with a common language by providing a broad overview of IT Service Management best practices. In 2011 the IT Service Management Office (ITSMO) delivered three ITIL Foundation courses and one Intermediate course. Some of the feedback from the participants in these courses included:
- "Excellent concepts we can use."
- "I now have a better understanding of the logistics of Emory IT, and why it was necessary to implement the ITIL processes."
- "The class was great, gave me good insight into how the organization is run."
- "Great course. Love the fact that you used the examples we could relate to."
- "I am really excited about completing the course. I learned a lot and have a better understanding of what we do and why."
- "The instructor did an incredible job. She presented the material in a clear and engaging manner."
Additional courses are scheduled in 2012:
| Course Name | Date | Seats Available |
| ITIL Foundation | January 24-26, 2012 | 4 |
| Lifecycle course - Service Strategy | February 7-9, 2012 | 1 |
| ITIL Foundation | March 26-28, 2012 | 15 |
| Capability course - Service Offerings & Agreements | April 9-13 | 9 |
| Capability course - Operation Support & Analysis | June 18-22, 2012 | 11 |
To learn more about ITIL or to view the current schedule and availability of training visit the SMCC training website at: http://smcc.emory.edu/training/index.html or contact ITSMO@emory.edu for additional information.
- Nicole Mcfarland, ITSM, Integration